Proven Track Record in Profitable Growth
Leading Mass Merchandiser (Retail)
The Problem: Unreliable sales coaching process led to below average sales results and retaining low performing talent past 90 day probation.
The Solution: First 80 days sales coaching process to exceed average sales by day 80 of employment.
ROI = Additional $26 million in profit in 1st year
“The Store Manager Acceleration Process achieved the largest swing in bottom line performance ever. As store managers held new and existing sales people accountable for being above average sales. Together we added over $26 million to the bottom line in less than a year!” – Training and Development Lead
Luxury Boutique Hotel Chain – South East Asia
The Problem: Dramatically increase sales and revenue per square foot with a diverse set of sales people focused on property level revenue.
The Solution: Sales team defined buyer personas then created Sales Playbooks by market with best practices to invite on property, engage in site visits, handle objections and close.
ROI = 173% increase in global sales revenue in year 1
“We created our own sales playbooks focused on our buyers. Our people own our Playbooks and proved their tactics were successful – and they really were! Learn2 is our go-to for all sales teams because of our sales people love their unique participant-driven approach. Highly recommend if you want results. ” – VP Sales and Marketing
Global Financial Services Company
The Problem: US and Canadian call centers struggling to sell bundled insurance products to card holders.
The Solutions: Teams built their own best practice Playbooks to ask better questions, handle objections and tested their own offers.
ROI = 147% increase in sales with some agents selling two insurance products on the same card activation
“Learn2 worked extensively with the US and Canadian call centers for sales, service and helped us create a new call center. The process led to new best practices, better questions, sales playbooks and even identified and launched a specialty sales call center allowing which incented behavior across all levels within the call center”. – VP US and Canada Call Centers
Global Dairy Products Company
The Problem: Stagnant sales, unclear strategy and the team was having trouble finding growth in the US, Canadian and Latam markets.
The Solutions: Leadership team engagement to refine strategy with a results focus. Whole organization engagement processes increased engagement by over 20% in a year. Applied insights from engagement with High Impact Projects, Sales Team Shared Best Practices and Natural Buyer approaches.
ROI = 3x sales, 22% increase in employee engagement in 1 year. 5X sales in second year putting the US market into global high growth category for investment.
“We experienced a 20% increase in employee engagement. Our sales increased, our efficiency increased dramatically – all while we launched multiple new products. The Exponential Team Acceleration Process transformed multiple results.” – President and CEO, US Division
Wireless Telecom
The Problem: High cancelations aka churn with call center struggling to save high value customers.
The Solution: Sales team created Sales Playbooks with the power of acknowledgement, best practices to offer, engage, handle objections and convert frustrated customers.
ROI = 47% to 86% improvement in customer save rates. Retaining $86,000 per week in saved sales = $4 million/year in incremental sales revenue
“We came away with a different way of responding to customer complaints and handling objections. Our team built their own save offers which dramatically improved commitment to retaining customers. Moving forward, we now have a better understanding of how to provide the best possible development experience because of Learn2.” – Training Manager
Global Food and Beverage Manufacturer
The Problem: Competitors had infringed on their dominant position in core markets of convenience, grocery, mass, gas and drug.
The Solutions: Inspire the Future of an in–store display strategy reestablishing market dominance and blocking competitors from highest value locations. Handle Objections Playbook created for all contract objections in advance and updated during negotiations.
ROI = 100% of all contracts renegotiated in 8 weeks to dominate their aisle and remove competitors.
“We planned on 8 months of contract negotiations to push through in the confectionery aisle. Because our team already knew how to handle objections, we renegotiated every contract in just 8 weeks! – VP Channel Sales
Communications and Media Company
The Problem: Lower market value than main competitor so wanted to move important metrics that would impact market valuation.
The Solution: Leap Frog the Competition identified key strategies to distract main competition. Then launched Vocalize Value to articulate the value of their services and bundles across all operations and BUs.
ROI = 26,000 customers converted from competitor in 6 weeks, removed large amount of competitor’s stable revenue. Share increase from $28 to $42/share
“Our focus was to transform our customer service culture to be more customer centric. Vocalize Value empowered our managers to quickly recognize the importance of effective communication. Learn2 increased our ability to plan, prepare and deliver powerful and inspirational communication. Our teams are now able and more importantly willing to communicate the value we represent to their customers rather than only focusing on price. Our customer service managers obtained a new sense of confidence and the results speak for themselves!.” – CMO
Telecommunications Company
The Problem: Status quo business results with little alignment between sales and marketing – which leadership allowed.
The Solution: Custom sales and marketing engagement programs to Sell Naturally, Share Best Practices and Handle Objections.
ROI = Revenue increase from $800 million to $1.4 billion in 1 year with same or fewer FTE staff.
“Culture transformed with intentional engagement to shift the culture from Reasons to Results while sales and marketing had never aligned or Shared Best Practices. A key to sales growth across all sales operations was coaching performance by sales enablement and sales managers. High Impact Projects with feedback loops between participants and their supervisors drove massive results.” – Senior Sales Enablement Leader
Software Development Company with Global Customers
The Problem: 12 years of missing quarterly stretch sales targets.
The Solution: After Sharing Best Practices, High Impact Coaching supported each sales team member to implement one Best Practice.
ROI = Exceeded stretch sales targets for first quarter in 12 years
“The sales team were engaged to generate ways to increase sales. Each team member implemented one idea and we measured the impact of those ideas. We stopped ineffective strategies and uncovered more innovative strategies. Better yet, we exceeded our sales targets for the quarter!” – VP of Sales
Ready to transform your leadership and drive profitable growth?
Book a call with our experts today to discover how our proven programs can elevate your team and boost your bottom line.
