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Redesigned Retail Training Programs

IBM’s Value of Training Report explains how companies lose 10 to 30% of its capabilities per year due to turnover, retirement, process changes and technology changes. By year 3, an organization retains only 41% of it original capabilities, dwindling to 24% by year 6. You will experiencing brain drain if your training programs fail to reinforce existing capabilities and build future capabilities.

Older training programs based on PowerPoint and lecturettes no longer engage today’s generation of retail store associates. The old approach requires days to “teach” the skills with less than 10% retention after 48 hours. Now learners only need to create the new approach together and practice the skills in similar application environments rather than be told what to do. 

How Our Redesign of Existing Retail Training Programs Works

Learn2 conducts a comprehensive Needs Assessment to ensure the design approach matches your target community’s preferred learning approach. We align the desired learning outcomes with your required business results and time constraints. We identify the specific behaviors expected of participants and the environments where those behaviors get applied.

We distill your existing retail content for the practices, job aids & tools then build interactive exercises to deliver the learning that fits your retail store associates’ needs and the organization’s desired results.

Learn2 can often leverage our Library of “participant-centered” best practices. Learn2 accelerates your existing retail training programs with skill-building simulations and on-the-job application to reinforce personal ownership of outcomes.

You receive award-winning retail facilitators to deliver pilots as part of your Train-the-Trainer certification. Everyone benefits from your investment in learning by aligning processes, creating feedback loops from the stores and metrics to achieve Level 4 ROI business outcomes. Your program becomes established, sustainable and evolves internally as your business grows.

Success Stories

We’ve redesigned hundreds of existing training courses in communication, leadership, team and sales for call centers, engineers, orientation programs and we can work with any size of organization. Arla is one example.

Who is Arla Foods?

Arla Foods is a global dairy co-operative owned by dairy farmers from Denmark and Sweden. With production facilities in 13 countries and sales offices in another 20, Arla has more than 19,000 employees. Learn2 has been working with the Canadian and US operations since 2009.

How is this project relevant?

Learning programs can actually produce greater impact even while reducing length.

The original learning content developed in Denmark included a 3 module program that was 9 days in duration using a more traditional lecture and exercise approach including 400+ PowerPoint slides. Learn2 was asked to reduce the duration, increase the learning and localize the content.

Learn2 added best practices from the Learn2 Library. Learn2 eliminated duplication of models, reinforced the selected models consistently to reinforce learning & retention, removed lecture to increase practice and application in the work environment. For example, a lecture and series of PowerPoint slides became a series of application exercises reinforced in all three modules even allowing coaching practice based on participation in the exercises. The application of the learning drove projects and efficiencies in the plant and sales environment increasing application after the program delivery.

Learn2 delivered the Arla Leadership Program (ALP) to all Managers – first in Canada and now in the United States. Arla chose to use content added from the Learn2 Library with additional participants not in attendance and is now adding an ALP Light for lead hands/supervisors.

The Results 

Arla’s existing ALP program materials were modified to reflect the North American business culture and best practices for learning. ALP was reduced to 6 days saving 3 full days while dramatically increasing engagement and application of skills.

“Arla will benefit by improved pro-activeness and contingency pre-planning by slowing down and ensuring adoption [adopting change]. – Laura Fineberg, Vice President, Human Resources, Arla Foods Inc.

In addition, our experience redesigning retail training programs, Learn2 has won over a dozen awards for amazing learning designs in the last 10 years.

“The results of our custom-designed training programs allowed us to have the largest customer uptake in Home Phone ever. Every channel delivered record-setting results and helped us overtake our competition.” – Chief Marketing Officer, Rogers Communications

Redesigned Retail Training Programs
You'll get results:
  • Reduce length of courses
  • Improve quality of learning through practice, application and simulations
  • Ensuring the most relevant skills and behaviours get learned
  • Change their attitude about the value of learning
  • Reinforce your organizational culture and employee engagement
  • Deliver consistent customer experiences

Check our other programs!

Pricing Details of Redesigned Retail Training Programs

Save Time and Money with Learn2’s Library

The Learn2 Library contains 100’s of learning best practices. Many of the exercises and simulations are modular which allows you to quickly custom tailor to your needs.

We can also create a fully custom program for your specific store environment or desired customer experience.

Frequently Asked Questions about Redesigned Retail Training Programs

How long does a Redesigned Retail Training program last?
That depends on the skills and behaviors you seek to develop. Normally we focus on 15, 30, 45 minute segments to drive a specific result during team huddles. Leveraging existing best practices from our Library can mean you can redesign a training program in under a month. Learn2 designs all training programs to be modular so most can fit your timeframe or expand with additional learning and application.
How many can participate in a Redesigned Retail Training program at a time?
This depends on your design constraints. Choice Hotels needed a Redesign of their Owner and Manager engagement sessions and Learn2 developed a participative process which allowed 450 to 500 participants provide feedback and distil that feedback into practical projects. Our Redesigned Retail Training programs can expand by adding additional coaches which allows you to add more participants. All participants engage and can participate and receive the same learning at the same time.
Some of the Redesigned Retail Training program activities seem, well… wildly different! Are you sure my participants won’t think they are silly?
Store associates, sales associates, store managers, & district managers say no. Different styles of activities and challenges guarantee engagement from different store associates so we vary the activities for full engagement.
What kind of space do we need for Redesigned Training programs?
We tailor to the available space or even the lunch room in your retail store concept.
Can Redesigned Training program activities accommodate those with disabilities?
Yes, and accommodation is easily identified as Learn2 training programs achieve results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.
How much do Redesigned Training programs cost?
Investment varies based on # of participants and length. However, our minimum investment starts as little as $5,000. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!