UNDERSTANDING THE RETAIL CUSTOMER: RETAIL CUSTOMER EXPERIENCE WORKSHOP
“The first step to exceeding your customer expectations is to know those expectations” – Roy Williams, coach
According to a CMO Council survey, loyal customers are 15 times as likely to increase spend as high-risk, intermittent customers are—and acquiring new customers can cost 5 times as much as satisfying and retaining current ones.
Connecting the right customers with the right messages – the right way – drives millions in additional sales and profit. That’s why it’s important for organizations to invest in a retail skills development program.
GET CLEAR INSIGHTS INTO YOUR RETAIL CUSTOMER SEGMENTS
Help your Customer Service Team truly understand your customers’ priorities and requirements. Learn how to deliver what customers want and outperform your competition. Understand the Retail Customer allows you to drive sales and bolster every bottom line.
HOW UNDERSTANDING THE RETAIL CUSTOMER PROGRAM WORKS
Participants work in teams, each focusing on a specific retail customer segment. Retail employees are guided through a concrete and highly-pragmatic tool to systematically and thoroughly understand how to best meet the needs of their retail customers with the products and services they offer.
This retail customer experience workshop is a powerful experience for any retail business seeking clear insight into their customers, value propositions, differentiation and competitive benchmarking. This program delivers an understanding of the prioritized needs of your retail customers, identifies the most important benefits of your product or service, and differentiates your retail store from the competition. Workshop participants are amazed at the insights they generate, and return to the store eager to put these new insights into action.
Some of the Leadership activities seems, well… wildly different! Are you sure my participants won’t think they are silly?
Doctors, lawyers, accountants, engineers, executives, IT geeks and Olympic athletes & coaches say no. Different styles of activities and challenges guarantee engagement from different participants, so we vary the activities for full engagement.
How much do these leadership development programs cost?
Prices vary based on the number of participants, travel, etc. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!
Does Learn2 accommodate those with disabilities?
Yes, and accommodation is easily identified as Learn2 training programs have achieved results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.
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