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Retail Employee Orientation Training Programs

Employees in the US and UK cost an estimated $37 billion every year because they do not fully understand their jobs.

Stop leaving new store associates unsure what to do and how to do it. Store associates begin their role desperate to master their job and do a great job. Most companies throw associates into the deep-end and hope they can swim.

Most orientation programs fail store associates by wasting valuable motivation and excitement without giving associates what they need to be successful. The best orientation programs make associates successful.

How Our Retail Employee Orientation Training Programs Work

Learn2 conducts a comprehensive needs assessment to link your desired outcomes with your required business results and time constraints. We identify the specific behaviors expected of new store associates and the environment where those behaviors get applied.

We search your existing content for practices, job aids & tools then build interactive exercises to ensure store associates actually learn and practice skills and behaviors – before arriving in the store. For truly successful organizations, our simulations can test a new employee’s success on the job before they begin. This allows you to screen based on capability to perform in the store environment saving months of coaching and tens of thousands of wasted investment.

Our Retail Employee Orientation Programs include:

  • Optional Screening Exercises – continue screening through the orientation program to ensure new employees match behaviour and skill profile of your retail store
  • Interactive photo match – new employees match names with faces at the company to familiarize new hires 
with the corporate family tree, increasing productivity and helping to avoid embarrassing situations such
 as the new hire who asks for help with the coffee maker, only to discover later that the “stranger” was their district manager
  • Retail Sales Math – learn the difference to your pay check when you sell
  • Benefits Calculator – show the true value of company-provided benefits
  • Interactive dress code exercise – humorously and effectively demonstrate what is and isn’t appropriate
  • Countdown to their first day which builds anticipation
  • Maps showing layout and nearby restaurant locations
  • Feedback mechanism so new employees start making improvements
  • Searchable glossaries of company acronyms, short forms and buzzwords to boost confidence and productivity
  • “Help Source” cards with the names, mobiles and emails of pre-designated store managers or district managers for any questions

“You get the employees you deserve.” Doug Bolger, Chief Learning Officer, Learn2

Retail Employee Orientation Training Programs
You'll get results:
  • Be successful immediately
  • Perform quickly and confidently
  • Adopt retail store desired cultural norms
  • Deliver a consistent retail customer experience
  • Build necessary skills and attitudes

Check our other programs!

Some of our amazing clients say:


, Rogers

Just awesome!! Better than any (old) Wireless 101 I’ve ever done!


, Rogers

I witnessed engagement, interaction, tangible learning and the participants having fun! People couldn’t believe it was already 4pm!


, Rogers

This training will make it possible for our employees effectively and properly sell products.

Frequently Asked Questions about Retail Employee Orientation Training Programs

How long does a Retail Employee Orientation last?
That depends on the your needs, for example the Rogers Store Employee Orientation was a board game that could be played by store associates or the store managers for 45 minutes to 3 hours until the store associate earned the keys to the store. We normally can reduce the length of existing programs by 50% with higher results.
How many can participate in a Retail Employee Orientation at a time?
This depends on your constraints. The Rogers New Employee Orientation Board Game was designed to expand by adding additional coaches which allows you to add more participants. All participants engage and can participate and receive the same learning at the same time.
Some of the Retail Employee Orientation training program activities seem, well… wildly different! Are you sure my participants won’t think they are silly?
Store associates and store mangers say no. They appreciate the different styles of activities and challenges.
What kind of space do we need for Retail Employee Orientation training programs?
Organizations with more technical staff or call centre staff use the computer room otherwise most can be run in a meeting room or the lunch room.
Can Retail Employee Orientation training program activities accommodate those with disabilities?
Yes, and accommodation is easily identified as Learn2 training programs achieve results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.
How much do Redesigned Training programs cost?
Investment varies based on # of participants and length. However, our minimum investment starts as little as $10,000. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!