Retail Customer Sales and Service Training

Program Awards:

After years of earning a loyal customer then it takes seconds to lose one. It costs 5 times more to obtain a customer than to retain an existing one. In retail having a competitive advantage is now more important than ever, the first place to start is with your service and sales.

Program results

Connect quickly, creating a comfort zone right away
Avoid the dreaded, “I’m just looking” and turn it into, “I actually need…”
Ask the right questions to determine needs sooner
Showcase the product in it’s best light
Overcome the, “I’ll think about it” and turn it into, “I’ll take it”
Leave a lasting impression, one that will have the customers return again and again

PROGRAM IN ACTION