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Retail Customer Sales and Service Training

After years of earning a loyal customer then it takes seconds to lose one. It costs 5 times more to obtain a customer than to retain an existing one. In retail having a competitive advantage is now more important than ever, the first place to start is with your service and sales.

Your team learns how to close the sale by offering the customer a unique, customer-friendly experience. An experience ensures the customer returns and tells their friends and colleagues. Practical exercises illustrate how to engage customers, listen, ask the right questions and create a unique buying experience.

Store associates practice new behaviors and skills that empower them to transform their relationship to customers to fulfill their wants and needs. Store associates practice selling and service situations though interactive exercises to sell unique items. Store associates learn the skills to sell anything and service anyone.


Retail Customer Sales and Service Training
You'll get results:
  • Connect quickly, creating a comfort zone right away
  • Avoid the dreaded, “I’m just looking” and turn it into, “I actually need…”
  • Ask the right questions to determine needs sooner
  • Showcase the product in it’s best light
  • Overcome the, “I’ll think about it” and turn it into, “I’ll take it”
  • Leave a lasting impression, one that will have the customers return again and again

Check our other programs!

Some of our amazing clients say:

Julie Graveline

, Canadian Tire

Facilitators let the group push the envelope of humour, enabling a positive outcome.

Kristen MacLellan

National Recruitment Manager, Starbucks

Activities were thought-provoking and good ‘ah hah’ moments.

Kevin Bremner

, Wind Mobile

I felt the program was very insightful! I came away with a different way of handing customer issues. Moving forward, I will have a better understanding of providing best possible customer experience.

Frequently Asked Questions about Retail Customer Sales and Service Training

How long does a Retail Customer Service & Selling Training Program last?
Modules lasts as little as 2-3 hours. The full program is 2 days. Learn2 designs all training programs to be modular so most can fit your timeframe or expand with additional learning and application.
How many can participate in a Retail Customer Service & Selling Training Program at a time?
Our Retail Customer Service & Selling programs can accommodate small and large groups, we can expand by adding additional coaches which allows you to add more participants. All participants engage and can participate and receive the same learning at the same time.
Some of the Retail Customer Service & Selling activities seem, well… wildly different! Are you sure my participants won’t think they are silly?
Store managers, store associates, regional managers, headquarters staff, executives, and IT geeks say no. Different styles of activities and challenges guarantee engagement from different participants so we vary the activities for full engagement.
What kind of space do we need for Retail Customer Service & Selling Training Program?
We tailor to the available space and location. Sometimes bigger rooms are better to allow more room for exercises and practice coaching. Avoid boardrooms – as the table dominates the room and allows very little interaction and flexibility.
Can Retail Customer Service & Selling Training Program activities accommodate those with disabilities?
Yes, and accommodation is easily identified as Learn2 training programs achieve results with the Special Olympians, the Deaf Blind Coalition and Paraplegic Association.
How much do Retail Customer Service & Selling Training Programs cost?
Investments vary, based on the number of participants, travel, etc. Many clients are shy about sharing their budget, but we will work within your budget to provide you with a program that will meet your needs. A smaller budget may mean there are fewer bells and whistles, but you can still get a big bang for your buck!