Customer Retention Training Program
Keeping a customer is more resource-effective & profitable than earning a new one. Effective sales training to retain & sustain your client base.
Win Customer Loyalty with Our Proven Customer Retention Strategy
If you need to meet specific customer retention targets then you'll want to talk with our Chief Learning Officer personally about this dynamic customer retention training program. Your team will discover how a mix of business strategy, employee engagement and proven customer retention tactics can save more customers.
How can you be sure that the investment in customer retention training will give you massive ROI by reducing customer churn? You need a customer retention training program with a proven track record of improving customer retention rates.
Customer Retention Training Program Results:
Customer retention rates rose from 56% to 89%
The whole department’s overall save rate rose from 47% to 66%
The Customer Retention Training Program scored 94.4% Net Promoter Score (17/18 scored 10/10)
The facilitator scored 100% Net Promoter Score (all 18 scored 10/10)
You Get Results Using Proven Techniques. We Guarantee It.
We listen to your goals and design how to achieve those goals. Our experience creating results in call centres, sales, and customer service allows your team to achieve their customer retention rates. Let our learning designers focus on the attitudes, behaviours and culture that produce results.
Our award-winning customer retention training facilitators and designers achieve results – from sales increases from $800m to $1.4b in one year; to a 148% increase in sales during a simple card activation conversation.
Our Customer Retention Training Program draws from several successful implementations so you receive proven techniques to save time and investment. The program focuses on application of the behaviours that produce results and removing the roadblocks to retention.
Clients who invest in this program often heed our advice – adding customer loyalty programs, changing scripts and changing coaching methods for customer retention staff. Even the most-jaded customer care staff who’ve “been there and done that”, talk about how much they learn and boast about their innovations. They own their learning, you get their results.
What Your Team Takes Away
Customer retention rates rose from 56% to 89%
The whole department’s overall save rate rose from 47% to 66%
The Customer Retention Training Program scored 94.4% Net Promoter Score (17/18 scored 10/10)
The facilitator scored 100% Net Promoter Score (all 18 scored 10/10)
The last team we trained saw the following results:
Interested in This Experience?
Book a discovery call. We will listen to your challenge, then design an experience that solves it.