HANDLE RESISTANCE NATURALLY

Resistance is a predictable, natural, emotional response that takes place within everyone. To successfully move projects and clients forward, your workforce must understand how to handle and manage resistance within and outside of the workplace.

LEARN STRATEGIES TO DEAL WITH RESISTANCE

Participants of this employee development program begin by identifying the most challenging times they have had to manage  resistance and then learn about:

The nature of resistance
Different levels of acknowledgment
The power of asking the right questions.

By asking the right questions and listening actively, employees learn to understand different perspectives and build cohesive teams. Using the Naturally series colour metaphor, participants develop a powerful and memorable framework for understanding their team members and the sources of their resistance. This interactive approach to team building connects people and illustrates that resistance is an opportunity.

MANAGE RESISTANCE TO IMPROVE TEAM COHESION

Handle Resistance Naturally gives participants direct experience with new techniques for alleviating the stress, conflict and tension that arise in times of change. Using self-reflection and shared learning processes, participants learn how to manage resistance to change. Employees discover that resistance can be seen as a source of information and opportunity while they explore new modes of conversation that energize teams and improve interactions.

LEARN HOW TO OVERCOME RESISTANCE TO CHANGE

Handle Resistance Naturally is a forum to engage senior leaders in the behaviors required to successfully implement strategy and create results. This program interrupts the destructive pattern of allowing and engaging in reasons-based conversations.

After completing this workshop your team will be able to identify the reasons and symptoms of resistance that each leader handles most frequently. You’ll understand better where the issues are in your leaders, teams, and internal workflows. This helps us determine what future sessions would optimize work and change projects and teams.

OUTCOMES OF THE HANDLE RESISTANCE NATURALLY WORKSHOP

CRACK THE CODE TO SUCCESSFUL RESISTANCE MANAGEMENT

Your leaders will apply practical tools to end the ACTUAL resistance they get from their teammates and customers. Everyone learns together and from each other.

CREATE LEADERSHIP ALIGNMENT

We call it the All–for–One–and–One–Approach–for–All outcome. Your leaders talk about the importance of interrupting reasons-based conversations immediately because they spread. Be aware executives, you will also get your employee resistance handled as team leaders become more adept at focusing on the critical path to results!

LEADERSHIP JOB AID DEVELOPMENT

All reasons and resistance get handled effectively by acknowledging the person and immediately redirecting to a results-based conversation. During the workshop, teams identify each reason and resistance, then work through how to respond. The best solutions get captured and curated for the current leaders and any new leaders who join your team.

TROJAN HORSE EFFECT

While your leaders learn how to handle the resistance of others, they actually learn how to handle their own resistance to change. They naturally become more results-focused and find reasons-based conversations pointless.

PROGRAM RESULTS

Build techniques for alleviating stress, conflict, and tension

Discover new ways to communicate that will motivate teams and improve interaction

Understand different perspectives and build cohesive teams

Apply practical techniques for improved change management

Find the Path to Success

CLIENT SUCCESSES

I enjoyed the session as it allowed me to get a bigger picture about how important communication is in our everyday lives.

Aisha Siddiqui,
Canadian Olympic Committee

I felt the program was very insightful! I came away with a different way of handing customer issues. Moving forward, I will have a better understanding of providing best possible customer experience.

Kevin Bremner,
Wind Mobile

I will practice what I’ve learned because I generally do care and want to change the atmosphere.

Christopher Taddy,
Arla Foods

FAQ

LEADER/TEAM

HOW ACTIVE ARE PARTICIPANTS DURING THIS PROGRAM?

This training session focuses on how to successfully manage resistance within and outside the workplace. Our programs are fully immersive and provide lots of action and interaction to create the best learning experience for your team. We provide action-packed, unforgettable experiences that guarantees engagement and produces results.

WHAT LANGUAGES DO YOU OFFER FOR THIS PROGRAM?

Our employee development programs are available in English, French (Quebecois, Acadian, and Parisian), and Spanish. When identified during the initial needs assessment we can also facilitate in multiple languages within the same training program.

HOW DO I CHECK AVAILABILITY FOR THIS PROGRAM?

Give us a call, toll free 1(877) 453-2762 or email us at contact@learn2.com and we’ll confirm availability for dates of your choosing.

WHO IS THIS PROGRAM SUITABLE FOR?

We’ve run this program a thousand different ways and have been able to provide meaningful results unique to each team, level, and industry. Doctors, lawyers, Olympic athletes, engineers, executives and Boards have all participated in our highly-popular Naturally series programs. “Handle Resistance Naturally” works as a stand-alone in-house communication or leadership exercise, a corporate leadership challenge, and is the perfect addition to any conference looking to add a memorable yet insightful workshop on how to handle resistance in the office!

INVESTMENT

WHAT WILL THIS PROGRAM COST?

There are many factors at play in determining the overall cost of running Handle Resistance Naturally. We factor in the number of sessions, the number of participants, the length of sessions to achieve the desired outcomes, and the facilitator you choose. It also depends on the amount of work you and your team does versus us and our team. It is definitely worth a conversation with one of our facilitators. Many clients are shy about sharing their budget, and we work within budgets to provide you with a communication skills development program that still meets your team’s unique needs, such as managing resistance to change. Contact us at 1(877) 453-2762 for a free consultation and we can determine what you need to best achieve your desired outcomes. Or email us at contact@learn2.com.

HOW MUCH PREPARATION TIME IS REQUIRED FROM ME?

The minimum valuable time invested by the team leader is a 20-30 minute conversation to determine the focus of the Handling Resistance Naturally program. Most of the time, senior leaders want to invest time in reviewing the blueprint design and after to determine how to sustain and amplify the impact of their workshop to drive business goals and organizational culture transformation.

WHAT IS THE RUNNING TIME FOR THE PROGRAM?

As with most elements of our Handle Resistance Naturally program, we can tailor the length of the facilitation to meet your needs. We recommend 3 hours minimum if done in addition to Coach Naturally and ideally 5 to 6+ hours as a stand-alone training program. Learn2 designs all team building experiences to be modular so most can fit your timeframe or expand with additional learning and application when you add time.

WILL YOU TRAVEL TO MY LOCATION TO RUN THIS PROGRAM? ARE TRAVEL COSTS INCLUDED?

Yes, we travel to any location/venue/city of your choosing to facilitate the Handle Resistance Naturally program. Travel expenses are in addition to the training program facilitation fees and vary depending on the specific travel requirements.

Future

WHAT SUPPORT IS AVAILABLE TO SUSTAIN AND AMPLIFY AFTER THE PROGRAM?

Your facilitator meets with you after the development program for your results meeting to review the outcomes for the day. During the results meeting you and your facilitator generate additional opportunities to amplify and sustain the learning of how to deal with resistance. Participants receive access to post-experience videos to reinforce the main learning concepts. Your team can immediately apply their resistance management skills to their current business challenges.

WHAT INCENTIVES DO YOU HAVE FOR PURCHASING MULTIPLE PROGRAMS?

92+% of our work comes from existing and past participants of our communication skills development programs who refer us. Our clients prefer to achieve actual business goals and apply their learning during LIVE sessions. Their feedback is clear: one-offs rarely work and smart commitments over time always prove to achieve better ROI. We listened and are happy to now offer clients the option of a Smart Buyer’s Card, which gets you 4 live sessions for the investment of 3.

HOW DO WE DRIVE HOME BUSINESS IMPACT?

Our clients have found that learning is the best way to transform their business results. We’ve seen our smart buyers experience dramatic increases in their business numbers. To make business results happen you have to advise what numbers you want to move, then we build a unique plan to make that happen for your team. The clearer you are with the business goals you wish to achieve, the better our workshop design and the greater your impact.

CAN WE BUY THIS PROGRAM?

Yes, you can get certified to facilitate the program in your company or in a specific geography.

Change the Way You Work

Featured Blog Posts in Communication Skills Training

Learn to Communicate Naturally: Effective Programs for Team Growth

A lack of communication skills in an organization leads to unaligned attitudes, messages, and actions. Bad communication negatively affects your overall business when not quickly addressed. You and your business can experience extraordinary profitability when your team can communicate and engage clients and each other effectively. Communicate Naturally is a highly-successful workshop where participants walk away with increased emotional intelligence that fosters relationship and rapid personal growth. Allow your team to improve their professional and personal relationships with Communicate Naturally by Learn2. We focus on active listening and integrating the practical tools they learn into their existing interpersonal methods. If your team needs to work on their communication skills, this is the right workshop for you and your team. Read more about it below. What is Communicate Naturally? Communicate Naturally helps participants learn essential communication skills to change the way your team works. Empower your team with communication training programs that achieve behaviour changes that stick. We know adults learn best when they participate, which is why we’ve scrapped the lecture model of training in favour of an immersive experience to transform the relationships and culture of your organization. We’ve filled Communicate Naturally with more than team-building exercises to help you reimagine and recreate the way your team approaches challenges. Improve workplace relationships and develop the necessary skills of an effective team in this workshop. When it comes to communication training programs, it’s time to equip your team with the tools to actually hear what is unsaid yet meant so communication flows more effortlessly. You’ll see a measurable impact as a result of this course! Program Results Our communication skills workshops inspire real change in workplaces. Participants drive the organization’s communication: improve communication with your team, define best practice playbooks, and solve the most relevant problems with this immersive workshop. This workshop is designed to reveal natural approaches to communication and help create smooth conversations between even difficult clients and colleagues. After taking Communicate Naturally, participants can identify others’ natural communication approaches to build positive and effective interpersonal communication. Our clients have found their teams can leverage diversity and multiple perspectives to create innovation after this experience. Our award-winning programs deliver results. Effective communication leads to better workplace relationships! Learn about what causes the differences in communication between people and how to ensure they understand you well. Any of our various communication skills training programs will aid you in creating an impact in your organization. Who is Learn2? For over 30 years, Learn2 has helped companies learn to improve their communication skills. We’ve received dozens of awards over the last ten years for our proven methods of obtaining real results. Learn2 offers in-person and remote options so your team can integrate these best practices no matter where you are. Speak to us if you would like to discuss facilitating this program in English, French, or Spanish. Are you ready to transform your employees? Book a call with us today.

how to handle resistance and objections from colleagues to clients

How to Handle Resistance and Objections from Colleagues and Clients

In any environment, resistance and objections are common. The presence of these stressors can end up affecting team members and business outcomes alike. Unresolved, these tensions can negatively impact project outcomes, team dynamics, and client satisfaction. Learn2’s Naturally series, including Handle Resistance and Handle Objections, provide practical, immersive training that addresses these issues head-on. Please read below to learn how you and your workplace can exceed your goals and foster a more positive working environment. Understanding Resistance and Objections Resistance or objections from coworkers and clients cause tension in every workplace. Either of these may arise from encounters with misunderstandings, fears, or conflicting priorities. Often, this is a sign of poor communication, misaligned goals, and/or apprehension. Leaving these problems unaddressed leads to tension and hinders team progress. Clients and coworkers dealing with tension, whether short-term or long-term, impacts the organization and its ability to exceed targets. Effective mitigation management could include proven workshops where participants learn how to handle resistance and objections. We help participants create playbooks based on who they are communicating with and how they perceive you. Adapt how you communicate with Learn2’s Handle Resistance and Handle Objections workshops. Strategies for Handling Resistance Create leadership alignment and build stress-free progress and methods for tackling objections in our proven programs. Participants can expect to discover new ways to communicate clearly so they can address concerns effectively. It’s important to listen carefully for the root cause of the issue, which is something participants learn in our programs. Let’s dive into each of these in more detail. Handle Resistance Naturally In this Learn2 program, participants learn to how to acknowledge resistance inside and outside of the workplace. We’ll use your participants’ previous challenges with resistance to learn prime strategies to deal with resistance. We’ll use a color metaphor to develop a powerful framework to understand team dynamics. Participants get fully immersed throughout Handle Resistance Naturally, learning techniques to evaporate conflict and tension before it arises. Suited for even the most senior and junior leaders, Handle Resistance Naturally interrupts the destructive patterns that may arise in your organization in favour of healthy alternatives. We’ll learn the Trojan Horse Effect along with many other helpful techniques. Handle Objections Naturally The team member who can handle customer objections effectively makes more sales. If customer objections are derailing your sales team, it’s time to experience Handle Objections Naturally by Learn2. Investing in your team’s ability to market your products effectively and handle objections directly affects your bottom line. Learn the ways to keep customers engaged in the sales conversation and make lifelong customers. Your participants see the bigger picture: transform from a single sale to wmpowering every buyer’s process of buying by acknowledging their objections. The activity-driven and proven methods of Handle Objections empower sales teams in any organization. Book Your Call with Learn2 With many options for giving your leaders more than lectures, Learn2 has a passion for immersive, one-of-a-kind workshops focused on producing real results. For over 30 years, our clients have achieved growth of over $750 billion in multiple companies. Get in touch with Learn2 today to chat about your leadership’s needs. Our team is ready to help you grow your leaders and your business with our Naturally series.

A boss using annoying workplace phrases with employees

Annoying Workplace Phrases to Avoid

Ever felt annoyed by cliché, overly used corporate lingo and phrases? It turns out that a lot of individuals and team members are feeling the same. Good communication in a workplace means everything, but the key to good communication may mean letting go of unappealing business jargon. In a recent poll conducted by Slack, 63 percent of respondents stated that workplace jargon used by colleagues is off-putting. Here is a look at some of the most annoying workplace phrases to avoid in your corporate communication efforts. Most Overused Business Buzzwords to Avoid 1. “Keep me in the loop” Why avoid it: Simply put, the phrase is both redundant and gives the wrong impression. You are quietly implying that you have to ask to be informed because you don’t trust the listener to offer information freely. Instead, try: Offering a specific time and place to revisit the topic. For example, “Could you give me an update by [certain day]?” 2. “Think outside the box” Why avoid it: The phrase is highly overused and, ironically, one of the least creative ways to ask for more innovative solutions. Instead, try: “Let’s look at out-of-the-norm solutions” or “Be creative.” 3. “It’s on my radar” Why avoid it: You’re basically saying you recognize there is an issue that needs your attention, but you have not given it much attention. You are not supplying a definitive idea or set of parameters about when something will be handled. Instead, try: Something along the lines of, “I recognize the issue, and I am working to rectify the situation.”. Doing so will not only build trust within your organization but also improve the team’s communication. 4. “Touch base” Why avoid it: Saying you will touch base later is vague. You are not offering a specific date or time and give the impression that revisiting a topic is not all that important. Instead, try: Simply offer a more concrete idea of how you will maintain communication. For example, “Can we reconnect at [time] to discuss this further?” 5. “Just a friendly reminder” Why avoid it: Reminders with this terminology rarely come across as “friendly.” Instead, you are exuding an almost passive-aggressive attitude or sense that you are irritated. Instead, try: “How is the project/progress going,” or, “A reminder that.” 6. “Be a team player” Why avoid it: Telling someone to be a team player almost always comes across as being passively aggressive and bossy. Instead, try: Offering words of encouragement, such as, “You are such a valuable part of the team,” or, “With your skill sets, we can pull together to tackle this.” 7. “ASAP” Why avoid it: You are communicating that you need something urgently, but urgency means something unique to each individual. In other words, you’re not offering a clear expectation of when you want something accomplished. Instead, try: Requesting something by a specific time that represents ASAP to you personally. For example, “Is there any way possible you could get this to me within [x number] hours?” Improve Workplace Communications with Learn2 Learning corporate buzzwords to avoid is just one element of enhancing communication in the workplace. Adopting other proven strategies to keep communication positive can make a world of difference, and Learn2 can help. Connect with Learn2 to learn more about how to improve communication in the workplace.