Resistance is a predictable, natural, emotional response that takes place within everyone. To successfully move projects and clients forward, your people must understand how to handle resistance.
Participants begin by identifying the most challenging resistance they have ever received and then learn about the nature of resistance, different levels of acknowledgement and the power of asking the right questions. By asking the right questions and listening actively, employees learn to understand different perspectives and build cohesive teams. Using the naturally series colour metaphor, participants develop a powerful and memorable framework for understanding each other and their sources of resistance.This interactive approach connects people, and illustrates that resistance is an opportunity.
Handle Resistance Naturally gives participants direct experience with new techniques for alleviating the stress, conflict and tension that arise in times of change. Using self-reflection and shared learning processes, participants discover that resistance can be seen as a source of information and opportunity while they explore new modes of conversation that energize teams and improve interactions.
I enjoyed the session as it allowed me to get a bigger picture about how important communication is in our everyday lives.
, Canadian Olympic Committee
I felt the program was very insightful! I came away with a different way of handing customer issues. Moving forward, I will have a better understanding of providing best possible customer experience.
, Wind Mobile
I will practice what I’ve learned because I generally do care and want to change the atmosphere.
, Arla Foods