48% of consumers say loyalty begins with their first purchase or begin service.
40% say loyalty forms when a company exceeds their expectations when resolving an issue.
10% say their loyalty is formed before they even buy or do business with the retailer.
Only 68% of retail store associates receive skill development and most only 2.5 hours!Loyalty, sales, service and profits can be quickly effected by the right training for retail store managers and retail sales staff.
“Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply. – Steve Jobs, Apple
Your needs assessment determine your learning and business outcomes.
You get a tailored program specific to your store managers and store associates.
Your team practices all the behaviors required to achieve the results.
Store managers and sales associates expect practical, engaging and relevant exercises that apply directly to their store.
Retail Store Associates Skill Development Program Samples
Handling Retail Customer Objections store associates sell more by engaging customers better while handling objections
Communicate Naturally for Retail Stores store associates deliver the customer experience that each customer wants
Retail Customer Service & Sales Training store associates service and sell every customer
Questions are the Answer in Retail store associates choose the right questions to engage customers
Store Manager & District Manager Skill Development Program Samples
The Model Retail Store Training Program store managers engage associates in a completely different way
Coaching Retail Store Performance store/district managers coach sales associates/store managers to performance
Behavior-based Interviewing store/district managers hire store associates/managers with the skill and experience to be successful
Communicate Naturally for Retail Stores store/district managers deliver communication and coaching based on what each store associate/store manager needs
Retail Chain-Wide Skill Development Program Samples
Understanding the Retail Customer store associates and store managers deliver consistent customer experiences that your customers want
Retail Employee Orientation Programs you engage new associates to deliver the customer experience, culture and results needed
Retail Needs Assessment Reports you determine how to get the best ROI from learning before you invest
Retail Program Redesign you transform old training materials into generation-appropriate learning that engages
Custom Training Programs you ensure the application of behaviors align with your desired customer experience and business objectives
Retail Leadership Skills Development Program Samples
Bridge the Retail Gap participants build and implement the plan to bridge the gap to your desired results
Retail Management Business Simulator leaders practice making business choices in a zero-risk environment